This Service Delivery Policy (also referred to as our “Shipping Policy” for payment and compliance review) describes how HomeCoach Hong Kong Limited (教练到家香港有限公司), operating HomeCoach at https://www.homecoach.hk, fulfills orders. We do not sell or ship physical merchandise as our core product. There is no parcel logistics, tracking number or warehouse shipping address for services. What you purchase is a booking for Hong Kong door-to-door home services delivered digitally (confirmation / quote) and on-site (by the assigned technician).
1. What is delivered
- Digital confirmation: after a request or successful payment, booking / quote confirmation, service details and technician contact information (when appropriate under our privacy rules) appear in your account, SMS / messaging channel and / or email.
- On-site fulfillment: locksmith, repair, cleaning, drain unblocking, pest control, installation, moving, recycling and similar jobs are performed at the agreed Hong Kong address and time window by the assigned technician.
2. Delivery / fulfillment timeline
- Instant to same business day: digital confirmation is usually issued promptly after we accept the request or payment clears.
- Dispatch / matching: assignment of a technician may take from minutes to a few business days depending on district, estate access rules, parts and urgency. Status updates appear on the Platform or via support.
- Service visit: on-site delivery occurs in the agreed visit window—not via courier.
3. No physical shipping address
Because services are not mailed as parcels, we do not publish a goods return / warehouse address for service bookings. Business and support correspondence should use [email protected] or the contact form. Legal entity: HomeCoach Hong Kong Limited (教练到家香港有限公司).
4. Delays and non-delivery
If confirmation is not received, dispatch fails, or on-site service cannot start as agreed for reasons attributable to the Platform or provider, contact us promptly. Remedies (reschedule, replacement technician, refund) follow our Refund & Cancellation Policy and Terms of Service.
5. User responsibilities
Provide accurate address, estate / building access instructions (visitor pass, cargo lift, floor), a reachable phone number, and be present (or authorize access) at the agreed time. Failure to provide access without timely notice may be treated as a completed or non-refundable visit under the cancellation rules.
6. Changes
We may update this Policy as products evolve; the posted version on the Platform controls.
Customer support & contact
- Legal entity: HomeCoach Hong Kong Limited (教练到家香港有限公司)
- Registered address: Hong Kong
- Brand / website: HomeCoach — https://www.homecoach.hk
- Email: [email protected]
- Contact page: Support & contact form
- Response time: We typically respond to support requests within 24 hours on business days (Hong Kong time, Monday–Friday).