This Privacy Policy explains how HomeCoach Hong Kong Limited (教练到家香港有限公司) (the “Company”, “we”, “us” or “our”), operating the HomeCoach platform at https://www.homecoach.hk, collects, uses, stores and protects your personal information. By using our services you agree to this policy.
1. Information we collect
- Account / contact data: name, email, phone number, login credentials and profile details you provide.
- Booking & service data: district, estate or building, address details needed for access, preferred time, service type, job description, photos you upload and communications related to bookings.
- Payment data: billing-related information processed by our payment partners (e.g. card networks, Stripe, PayPal, Airwallex). We do not store full card numbers on our own servers where the processor handles tokenization.
- Technical data: device type, IP address, browser, cookies / similar technologies and usage logs needed to operate and secure the Platform (including locale preference).
2. How we use information
We use personal data to:
- create and manage accounts, authenticate users and prevent fraud;
- process booking requests, quotes, payments, refunds and customer support;
- dispatch or match technicians and facilitate on-site service delivery;
- improve the Platform, comply with law and enforce our Terms;
- send transactional notices; marketing only with consent or where permitted by law.
3. Sharing
We may share data with: (a) technicians / service partners strictly as needed to fulfill your request; (b) payment processors and banking partners (including Airwallex / 空中云汇 where enabled); (c) cloud hosting, analytics and security vendors under contract; (d) authorities when required by law. We do not sell personal data.
4. Retention and security
We retain data only as long as needed for the purposes above, legal obligations and dispute resolution. We apply reasonable technical and organizational measures to protect personal information. No method of transmission over the Internet is 100% secure.
5. International transfers
As a Hong Kong–operated business, data is primarily processed in Hong Kong and may also be processed in other jurisdictions where our service providers operate. Where required, we use appropriate safeguards for cross-border transfers.
6. Your rights
Subject to applicable law (including the Hong Kong Personal Data (Privacy) Ordinance), you may request access, correction, deletion, restriction or portability of your personal data, and withdraw consent where processing is consent-based. Contact us at [email protected]. You may also lodge a complaint with a competent supervisory authority.
7. Cookies
We use cookies and similar technologies for session management (including login sessions), security, remembering language preference, first-touch / referral attribution where used, and analytics. You can control cookies via your browser settings; disabling some cookies may affect Platform features such as staying signed in or language preference.
8. Children
The Platform is not directed at children under 16 (or the higher age required in your jurisdiction). We do not knowingly collect their personal data.
9. Changes
We may update this Privacy Policy from time to time. The revised version will be posted on the Platform with an updated date.
Customer support & contact
- Legal entity: HomeCoach Hong Kong Limited (教练到家香港有限公司)
- Registered address: Hong Kong
- Brand / website: HomeCoach — https://www.homecoach.hk
- Email: [email protected]
- Contact page: Support & contact form
- Response time: We typically respond to support requests within 24 hours on business days (Hong Kong time, Monday–Friday).